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Welcome to KingslandPetSupplies.com

KingslandPetSupplies.com- Policies and Procedures

Shipping costs are automatically calculated based on product and quantity ordered and determined by USPS & UPS published rates.

Shipping Method:
USPS & UPS

Same Day Shipping:
Same day shipping is availble for all in stock items.  Look for the 'in stock' message on product pages to see if it qualifies.  

Same Day Shipping Cutoff Times
Monday - Friday, 4 PM EST
Saturday, 2PM
No Sunday Shipments

FREE 1-4 Day Delivery
All in stock items ship the same day.  Delivery is guaranteed witihin 1-4 buisness days!

Expedited Shipping:
Expedited shipping is available for domestic orders.  Shipping cost and estimated delivery date is calculated at checkout.  Complete the checkout process to get all relevant information.

 

Privacy & Security
This is the web site of KingslandPetSupplies.com We can be reached via e-mail at CustomerService@KingslandPetSupplies.com We collect payment information (e.g., credit card number and billing address) but no information on consumers who browse our website. The information we collect is disclosed when legally required to do so, at the request of governmental authorities conducting an investigation, to verify or enforce compliance with the policies governing our Website and applicable laws or to protect against misuse or unauthorized use of our Website and order fulfillment. With respect to cookies: We use cookies to store visitors preferences, record session information, such as items that consumers add to their shopping cart, record user-specific information on what pages users access or visit, alert visitors to new areas that we think might be of interest to them when they return to our site. If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at the above address. If you supply us with your postal address on-line you may receive periodic mailings from us with information on new products, special pricing and services or upcoming events. If you do not wish to receive such mailings, let us know by sending us e-mail at the above address. Please provide us with your exact name and address. Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line. With respect to security: We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site. If you feel that this site is not following its stated information policy, you may contact us at the above email address.
Returns & Replacements
All returns are required to have a Return Authorization Number issued within 30 days of the date of purchase, unless otherwise stated on the item's page. Once the Return Authorization Number is acquired, you have 30 days to return the item(s). All returned items must be unused and in new condition in their original packaging including all hardware and instructional components. Items are also subject to a restocking fee. Any returned item deemed not to fall within the preceding criteria will be returned with no credit issued at the customer's expense. Once your return has been inspected please allow 15 days for credit to be applied to the credit card used for purchase. Initial cost of shipping is not eligible for refund. To request your Return Authorization Number, please follow these steps:
1. Read and agree to the Returns Policy and Procedure above.
2. Email: CustomerService@KingslandPetSupplies.com - We will need your order number and the Item ID number of the product you wish to return.

Refused Orders - Should you decide that you wish to refuse receipt of an item when delivered by UPS, USPS or any other common carrier and legitimately ordered from us, credit will be issued for the item, minus shipping and a restocking charge of 20%.
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